This Privacy Policy describes how Ayisyen Konekte LLC ("Ayisyen Konekte," "we," "us," or "our") collects, uses, discloses, and protects information in connection with your use of our mobile application, website, and related services (collectively, the "App").

By downloading, accessing, or using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the App.

1. Scope and Applicability

This Privacy Policy applies to information we collect:

When you use the App;
When you communicate with us (for example, by email or support requests); and
When you subscribe to our newsletter or marketing communications.

This Privacy Policy does not apply to any third-party websites, services, or applications that may be linked to or integrated with the App. Their privacy policies govern their own practices.

2. Eligibility and Age Restrictions

The App is intended only for individuals who are at least 16 years old.

By using the App, you represent and warrant that:

You are 16 years of age or older, and
You have the legal capacity to enter into a binding agreement with us.

We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take reasonable steps to delete it. If you believe a child under 16 has provided us with personal information, please contact us at support@ayisyenkonekte.com.

3. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"), as well as other information that does not identify you.

3.1 Information You Provide

Account Information

When you create or update an account, you may provide:

Name
Email address
Phone number (optional)
Profile photo (optional)
Language preference

Content You Create

When you use the App, you may provide or generate content, including:

Business listings (e.g., business name, description, location, contact information, images)
Event listings (e.g., title, description, date, location, images)
Radio station listings (e.g., station name, stream URL, description, images)
Job postings (e.g., title, description, requirements, contact information)
Feed posts (text and images)
Comments, reviews, and ratings

Content you choose to make public in the App may be visible to other users.

Subscription and Billing Information

In connection with subscriptions and in-app purchases, we may receive:

Subscription status
Subscription plan details
Limited transaction information

Payment card data is processed by app stores or payment processors (such as the Apple App Store, Google Play Store, or RevenueCat) and is not stored by Ayisyen Konekte.

Communications and Marketing

If you contact us or subscribe to our newsletter or other marketing communications, we may collect:

Your email address and any other contact information you provide
The content of your communications and responses
Your marketing preferences

We may use email marketing tools (for example, newsletter platforms) to send you promotional or informational messages about the App and related services, as permitted by law.

3.2 Information Collected Automatically

When you use the App, we automatically collect certain information, including via cookies, SDKs, and similar technologies.

Device Information

Device type and model
Operating system and version
Unique device identifiers
IP address
Mobile network information

Usage Information

Features you use and screens you view
Content you view, create, or interact with
Clicks, taps, and in-App actions
Time, frequency, and duration of App use
Crash reports, diagnostics, and performance data

Location Information

Approximate location (e.g., derived from IP address)
Precise location, if you grant location permissions
Location information you include in businesses, events, and other content you create

You can control whether we collect precise location data through your device settings. Some features may not function properly without location access.

3.3 Information from Third Parties

We may receive information about you from third parties, including:

Authentication Providers

Google Sign-In: name, email address, profile photo
Apple Sign-In: name and email address (where provided by Apple)

Analytics and Crash Reporting

Firebase Analytics (or similar tools): usage statistics, event logs, and performance metrics
Firebase Crashlytics (or similar tools): crash reports and diagnostic information

Advertising and Marketing Partners

We may integrate with advertising and marketing tools such as:

Meta SDK (e.g., Facebook, Instagram-related tools)
Google Ads and related Google advertising/measurement services
Email marketing platforms (for newsletters, updates, and promotional emails)

These tools may collect or receive information about your use of the App (such as device identifiers, IP address, and usage data) in order to measure performance, provide analytics, and, where applicable, deliver or measure personalized advertising, in accordance with their own privacy policies.

4. How We Use Your Information

We use your information for the purposes described below, to the extent permitted by applicable law.

4.1 Providing and Operating the App

Create, manage, and maintain your user account
Provide core App functionality, including viewing and posting businesses, events, radio stations, jobs, and feed posts
Display user-generated content to other users
Provide location-based features (such as nearby businesses or events)
Enable radio streaming and related features
Process and manage subscriptions and in-app purchases
Send service-related notifications (e.g., security alerts, changes to terms, subscription updates)

4.2 Improving the App and User Experience

Monitor and analyze usage, performance, and trends
Diagnose and fix technical issues and crashes
Develop new features and improve existing ones
Conduct internal research and analytics (often using aggregated or de-identified data where possible)

4.3 Communication

Respond to your inquiries, feedback, and support requests
Send important administrative communications (e.g., policy updates, account notices)
Send marketing and promotional communications (including newsletters, special offers, and updates about the App), where permitted by law and with your consent where required
Personalize certain communications and content based on your interactions with the App

You may opt out of marketing emails at any time by following the unsubscribe instructions in those emails or by contacting us. You will still receive essential service-related communications.

4.4 Safety, Security, and Legal Compliance

Detect, investigate, and prevent fraud, abuse, and other harmful or illegal activities
Protect the rights, property, and safety of Ayisyen Konekte, our users, and the public
Enforce our Terms of Service and other agreements
Comply with applicable laws, regulations, and legal processes, and respond to lawful requests from authorities

4.5 Advertising and Measurement

Where permitted by law, we may use information (often in conjunction with our advertising partners) to:

Measure and understand the performance of our advertising campaigns
Understand how users interact with ads and marketing content
Provide, where supported by the platform and your settings, more relevant advertising or recommendations relating to our services

Depending on your location and applicable law, we may rely on your consent or our legitimate interests for these activities.

5. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area ("EEA") or the United Kingdom ("UK"), we process your personal data under one or more of the following legal bases:

Performance of a Contract: To provide, operate, and support the App and related services you request.
Legitimate Interests: To operate and improve the App, perform analytics, prevent fraud and misuse, secure our services, respond to your inquiries, and carry out certain marketing activities. We balance these interests against your rights and freedoms.
Consent: For certain uses of cookies/SDKs, precise location data, and marketing communications where required by law. You may withdraw your consent at any time.
Legal Obligations: To comply with applicable laws, regulations, and legal processes.

6. How We Share Your Information

We do not sell your personal information. We may share your information as described below.

6.1 Information Visible to Other Users

The following types of information may be visible to other users of the App:

Your profile name and profile photo
Businesses, events, radios, and jobs you create
Feed posts you publish
Comments, reviews, and ratings you submit

You should not include information in publicly visible content that you do not want others to see or share.

6.2 Service Providers and Partners

We share information with third-party service providers and partners that perform services on our behalf, such as:

Firebase (Google Cloud):

Authentication
Cloud Firestore (database)
Cloud Storage (file storage)
Analytics and crash reporting
Cloud Messaging (push notifications)

RevenueCat:

Subscription and entitlement management
Payment validation and related analytics

Google Maps and similar mapping providers:

Location services and map display

Advertising and Marketing Tools:

Meta SDK (e.g., for analytics and advertising-related tools)
Google Ads and related measurement services
Email marketing providers (for newsletters and promotional emails)

App Stores:

Apple App Store and Google Play Store, for subscription payments and distribution of the App

These providers are authorized to use your information only as necessary to provide services to us and are subject to appropriate confidentiality and security obligations.

6.3 Legal and Safety Disclosures

We may disclose your information when we believe in good faith that such disclosure is necessary to:

Comply with a law, regulation, legal obligation, or valid legal process (such as a subpoena or court order)
Respond to lawful requests by public authorities, including law enforcement
Protect the rights, property, or safety of Ayisyen Konekte, our users, or others
Detect, investigate, and prevent fraud or security issues

6.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to applicable law. We will take reasonable steps to ensure that any successor entity honors this Privacy Policy or a substantially similar policy.

6.5 With Your Consent

We may share your information with third parties when you direct us to do so or when you have otherwise given your consent.

7. Data Storage, Retention, and Security

7.1 Where We Store Data

Your information is stored on servers hosted by Firebase (Google Cloud) and other cloud providers. These servers may be located in the United States and other countries in which our service providers operate.

7.2 Data Retention

We retain your information for as long as:

Your account is active or as needed to provide services;
We have a legitimate business need to do so (for example, to comply with legal, tax, accounting, or reporting requirements); or
It is necessary to resolve disputes or enforce our agreements.

When you delete your account (see Section 8.2), we will delete or anonymize your personal information within approximately 30 days, except where we are required or permitted by law to retain certain information.

7.3 Security Measures

We implement technical and organizational measures designed to protect your information, including:

Encryption of data in transit (e.g., HTTPS)
Authentication and access controls
Logical and physical safeguards for our systems
Periodic review of security practices

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Your Rights and Choices

8.1 Access and Correction

Within the App, you may:

Access and update certain account information in your account settings
Edit or delete content you have created (such as businesses, events, posts, comments, and reviews)

You may also request a copy of your personal information or corrections to inaccurate information by contacting us at support@ayisyenkonekte.com.

8.2 Account Deletion (Self-Service)

You can delete your account directly in the App via the account or settings section (where available).

When you delete your account:

Your personal information will be deleted or anonymized within approximately 30 days, subject to legal and legitimate retention needs;
Some information may persist in backups or logs for a limited period;
We may retain certain information where required by law, to prevent fraud or abuse, or to enforce our rights.

8.3 Location Services

You can control the App's access to location information through your device settings. Disabling location services may limit certain features (such as nearby recommendations or map-based search).

8.4 Push Notifications

You can control push notifications through your device settings and, where available, within the App. You may disable marketing or promotional notifications, while still receiving essential service-related notifications (e.g., security alerts, critical account messages).

8.5 Analytics, Advertising, and Marketing Preferences

Where supported by your device or platform, you may:

Limit or reset advertising identifiers in your device settings;
Adjust privacy settings that affect how your data is used for advertising; and
Opt out of certain analytics or marketing cookies/SDKs, where such controls are available.

You can also contact us at support@ayisyenkonekte.com if you have questions about our use of analytics and advertising technologies.

8.6 Subscription Management

You can manage and cancel your subscription at any time through your app store account settings (Apple App Store or Google Play Store). Billing, renewals, and refunds are generally governed by the terms of the applicable app store.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), subject to applicable exceptions. These may include:

Right to Know: To request information about the categories of personal information we collect, the sources of such information, the purposes for which we use it, and the categories of third parties with whom we share it.
Right to Access: To request a copy of the specific pieces of personal information we hold about you.
Right to Delete: To request deletion of certain personal information, subject to legal exceptions.
Right to Correct: To request correction of inaccurate personal information.
Right to Opt Out of Certain Sharing or Use: Depending on how applicable law classifies our use of advertising and analytics partners, you may have the right to opt out of certain sharing or use of your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us at support@ayisyenkonekte.com. We may need to verify your identity before responding. You may also designate an authorized agent to make requests on your behalf, subject to verification of the agent and your authorization.

If in the future our practices qualify as a "sale" or "sharing" of personal information under California law, we will provide any additional notices and opt-out mechanisms required by law.

10. European and UK Privacy Rights (GDPR)

If you are located in the EEA or UK, you have the following rights with respect to your personal data, subject to applicable law:

Right of Access: To obtain confirmation as to whether we process your personal data and, if so, access to that data.
Right to Rectification: To request correction of inaccurate or incomplete personal data.
Right to Erasure: To request deletion of your personal data in certain circumstances ("right to be forgotten").
Right to Restrict Processing: To request that we limit processing of your personal data in certain circumstances.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to Object: To object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact us at support@ayisyenkonekte.com. You also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

Ayisyen Konekte LLC is based in the United States. If you access the App from outside the United States:

Your information may be transferred to, stored in, and processed in the United States and other countries where our service providers are located;
These countries may have data protection laws that are different from those in your country of residence.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect personal data transferred from the EEA/UK to countries outside the EEA/UK.

By using the App, you acknowledge that your information may be transferred and processed as described in this Privacy Policy.

12. Cookies, SDKs, and Similar Technologies

The App may use cookies, SDKs, and similar technologies to:

Keep you signed in and remember your preferences;
Analyze usage and performance of the App;
Help secure the App;
Support our advertising, marketing, and measurement activities.

You may be able to control or limit some of these technologies through your device settings or platform-specific privacy controls. Limiting these technologies may affect some features or performance of the App.

13. Third-Party Services and Links

The App may contain links to or integrations with third-party websites, services, or content (for example, external radio streams, event pages, or social media platforms). We are not responsible for the privacy, security, or practices of those third parties.

We encourage you to review the privacy policies of any third-party services you access via the App.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Update the "Last Updated" date at the top of this page; and
Provide additional notice (such as via the App or email) if we make material changes, where required by law.

Your continued use of the App after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Email: support@ayisyenkonekte.com

We aim to respond to inquiries within 30 days, or within the timeframe required by applicable law.

16. Acknowledgment

By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.